This Open Reminder should not be necessary, but SBC have still not answered the questions in our Open Letter. It was sent to them on 3rd April 2017 and today is the 4th May 2017 – a full month later and still no reply.
Every local authority has Service Standards, which include ‘a prompt response’ to any communication. All letters should be acknowledged within a few days, and a substantive reply provided within a couple of weeks. (The actual periods which apply to SBC may be published somewhere on their website, but were not found by a site search for ‘Service Standards’).
So perhaps this polite Open Reminder will jog them into replying to the 17 questions Fight4Whitby asked.
Or perhaps not.
In the meantime, we will continue to serialise our Open Letter in these News Updates.